Shipping policy

All orders are packed and shipped from Japan. This policy summarizes how we handle dispatch, delivery, tracking, and customs. If anything here does not answer your question, email us at vinyl@kaishu-japan.com.

Where we ship

We currently ship to Australia and the United States. If you are somewhere else and would like to order, please email us at vinyl@kaishu-japan.com and we will check the available shipping options for your country.

Processing time

We usually prepare orders within 3 business days of confirmation, excluding weekends and Japanese public holidays.

For orders to the United States, shipments may go out on a weekly dispatch schedule, so please allow up to an extra week before your order ships.

Delivery time

After dispatch from Japan, delivery typically takes around 2 weeks. Timing varies by country, season, customs processing, and local postal conditions. During busy periods or customs delays, delivery can take longer than a month.

Tracking

Every order comes with a tracking number. If your order includes 2 or more boxes or packs, each one may ship separately with its own tracking number.

Customs and import duties

For U.S. orders, we currently cover the customs duties ourselves, so you should not be charged extra on arrival. If a carrier asks you to pay import duties for your KAISHU VINYL order, please contact us before paying.

For Australian orders, customs duty typically does not apply to our boxes, as they are low-value personal imports.

Packaging

OBENTO BOX is packed in its own box and then placed in an outer shipping box for safer international delivery. OBENTO PACK and SIMPLE OBENTO PACK use simpler, lighter packaging.

Lost or delayed shipments

If your tracking stops updating for an unusually long time, please contact us at vinyl@kaishu-japan.com. We will investigate with the postal carrier using your tracking number. If the shipment is confirmed lost, we will resolve it with either a reshipment or a refund, depending on the order and available stock.

Incorrect shipping address

Please email us at vinyl@kaishu-japan.com as soon as possible if you entered the wrong shipping address. If your order has not shipped yet, we will do our best to update it. Once it has shipped, we can no longer redirect it on our end. After arrival in the destination country, address changes may need to be handled through the local postal carrier, such as USPS in the U.S. or Australia Post in Australia.

Damaged records

Please see our Refund Policy for how we handle records that arrive damaged or unplayable.